The initial response from Niantic regarding the complaints about the changes made to remote raid passes in Pokémon Go was a joke that clearly missed the mark.
Niantic has a history of making controversial decisions in Pokémon Go, often reversing popular features. However, the decision to significantly weaken remote raid passes has sparked the most controversy to date. Despite the backlash from players, Niantic remained silent on the issue until a now-deleted tweet attempted to make light of the situation.
In the tweet, Niantic jokingly claimed that the reviews for going outside had given it a 95 percent score and a perfect audience rating. They concluded the tweet with the hashtag #getoutside. However, the irony of praising going outside when players were expressing their frustration about the changes was not lost on the community. The tweet received such strong backlash that it was swiftly removed, but not before screenshots were captured and shared on the Pokémon Go subreddit. As we all know, content on the internet tends to resurface, and this deleted tweet was no exception.
The screenshot of the deleted tweet has sparked further discussions and criticisms of Niantic’s response to player complaints about the remote raid pass changes. Many players were upset that this was the first public acknowledgement from Niantic regarding the complaints, only to be met with mockery. It gives the impression that Niantic is aware of the concerns but chooses to ignore them, exacerbating an already tense situation.
Last month, Niantic announced the changes to remote raid passes, increasing their cost and limiting players to using only five per day. Remote raid passes were initially introduced as a way for players to continue playing Pokémon Go safely during the pandemic, without the need to go outside. However, players in areas with fewer gyms and a smaller player base came to rely on remote raid passes as their primary means of participation. The recent changes have forced these players into more conventional play styles, which can be difficult or even impossible for them.
Responses to the Reddit post discussing the deleted tweet also came from players who are physically unable to go outside as often as they would like. Some cited disabilities, jobs with irregular hours, or living in regions with harsh weather conditions that make leaving the house challenging. For example, one player mentioned living in an area where the temperature is consistently below freezing, and participating in raids requires battling through snowy conditions.
Overall, the mishandled joke in the deleted tweet has only intensified the dissatisfaction among players, particularly those who rely on remote raid passes for various reasons. The situation highlights the disconnect between Niantic and its player base, as it appears that Niantic is not fully addressing or acknowledging the concerns raised.
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